Shipping & Delivery

All orders are shipped from our production facility in New Zealand.

We offer prompt delivery using trusted local freight partners experienced in handling furniture items.

Our shipping approach is designed to be transparent, predictable, and reflective of the logistics involved in delivering larger, considered pieces.

Shipping Rates

New Zealand orders are subject to a flat-rate shipping fee, calculated per order and displayed at checkout.

This flat rate contributes towards freight, handling, and delivery and allows us to offer a consistent and reliable service regardless of destination within New Zealand.

Order Processing & Dispatch

Orders typically leave our warehouse within 5-7 business days, unless otherwise noted.

Some custom items or larger commercial orders may require additional handling or preparation time, which we will notify you about at the time of order.

Orders placed over holiday periods can also be subject to delays while our staff are on holiday.

Once dispatched, you will be emailed a shipping confirmation with tracking details.

Delivery Timeframes

Estimated delivery timeframe from dispatch is around 5-7 business days.

These transit times are estimates only and may be affected by carrier delays beyond our control, however we monitor delays to resolve any issues as efficiently as possible to ensure a timely delivery.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our team within 7 working days to lodge a claim. Issues lodged after this time will be at the discretion of the carrier.